Frequently Asked Questions
Everything you need to know about how Online Blood Tests works, from placing your first order to understanding your results.
General
What is Online Blood Tests?
What is Online Blood Tests?
Online Blood Tests lets you order selected blood tests online, visit a participating collection centre for sample collection, and receive your results securely through your online dashboard.
Who can order a test?
Who can order a test?
You must be 18 years or older and ordering the test for yourself.
Do I need to see a doctor first?
Do I need to see a doctor first?
No, you do not need to visit a GP before ordering. However, your results should be reviewed with your own doctor or qualified clinician, especially if anything is outside the normal range or you have symptoms.
Is this medical advice?
Is this medical advice?
No. Online Blood Tests helps you access pathology testing and results, but it does not replace medical advice, diagnosis, or treatment from your own doctor.
How it works
How does Online Blood Tests work?
How does Online Blood Tests work?
- Choose the blood test you want to order.
- Complete your purchase online.
- Verify your personal details.
- Receive your pathology referral.
- Visit a participating collection centre.
- Receive your results securely in your online dashboard.
What happens after I place an order?
What happens after I place an order?
After you place an order, you will be asked to verify your personal details. Once verified, your pathology referral will be sent to you by email and made available in your account.
Do I need to print my referral?
Do I need to print my referral?
Some collection centres may accept a digital referral, but we recommend taking a printed copy where possible, along with photo ID.
Ordering a test
How do I order a blood test online?
How do I order a blood test online?
Choose the test you want, add it to your cart, complete checkout, and follow the instructions sent to you after purchase.
Can I order more than one test?
Can I order more than one test?
This depends on the test and how referrals are issued. If there are limits on specific tests, these will be shown during checkout or in the product information.
Can I order for someone else?
Can I order for someone else?
No. You should only order a test for yourself. This helps make sure consent, identity, referral details, and results are handled correctly.
What details do I need to provide?
What details do I need to provide?
You may need to provide details such as your full name, date of birth, sex, contact details, and address so your referral can be issued correctly.
Referrals
How do I get my referral?
How do I get my referral?
Contact us if your name, date of birth, address, or other details are incorrect. We can help update the referral and send a corrected version.
Where can I find my referral?
Where can I find my referral?
Your referral will be available in your account and may also be sent to you by email.
What if my referral details are wrong?
What if my referral details are wrong?
Contact us if your name, date of birth, address, or other details are incorrect. We can help update the referral and send a corrected version.
Collection centres
Where do I go for my blood test?
Where do I go for my blood test?
You can visit a participating pathology collection centre. Use the collection centre map to find a location near you.
How do I find my nearest collection centre?
How do I find my nearest collection centre?
Enter your postcode or suburb into the collection centre map, then select a location to view opening hours and address details.
What should I bring?
What should I bring?
Bring your pathology referral and photo ID. Also check your test instructions in case fasting, timing, or other preparation is required.
Results
How long until I get my results?
How long until I get my results?
Most results are available within 2 to 5 business days after your sample is collected. Some referred or specialised tests may take 1 to 2 weeks.
Where will I see my results?
Where will I see my results?
Your results will be uploaded securely to your online dashboard.
Are my results reviewed by a doctor?
Are my results reviewed by a doctor?
No, results are not routinely reviewed by a doctor unless an urgent result is reported to us by the lab.
What should I do with my results?
What should I do with my results?
You should review your results with your own doctor or qualified clinician, especially if anything is outside the normal range or you have symptoms.
Refunds and cancellations
Can I cancel my order?
Can I cancel my order?
Contact us as soon as possible if you need to cancel your order.
Can I get a refund?
Can I get a refund?
Refund eligibility may depend on whether your referral has been issued, your sample has been collected, or the test has already started processing.
How do I request a refund or cancellation?
How do I request a refund or cancellation?
Use the contact form and select Refund or cancellation as the enquiry type.
What should I do with my results?
What should I do with my results?
You should review your results with your own doctor or qualified clinician, especially if anything is outside the normal range or you have symptoms.