Terms of service
Online Blood Tests
A trading name of New Site Ventures Pty Ltd
ABN: 74 692 699 246
Website: https://onlinebloodtests.com.au/
Email: support@onlinebloodtests.com.au
Governing Law: Victoria, Australia
1. About this Website
Welcome to Online Blood Tests at https://onlinebloodtests.com.au/ (Website).
The Website is operated by New Site Ventures Pty Ltd ABN 74 692 699 246, trading as Online Blood Tests (Online Blood Tests, we, us, or our).
Online Blood Tests provides an online platform that allows customers to purchase access to private pathology testing, health screening services, pathology request forms, referrals, and related services (Services).
Online Blood Tests may use Bloody Good Tests Pty Ltd as a third-party fulfilment and pathology coordination partner to assist with fulfilling orders, coordinating pathology request forms or referrals, liaising with laboratories and collection partners, supporting pathology testing workflows, storing or processing order and result information, and assisting with customer support relating to your test.
These Terms & Conditions of Use (Terms) apply to your access to and use of the Website and Services.
By accessing, browsing, purchasing from, or using the Website or Services, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not access or use the Website or Services.
2. Adults Only Service
The Website and Services are only available to individuals who are 18 years of age or older.
By accessing the Website, creating an account, placing an order, submitting information, or using the Services, you confirm that you are at least 18 years old.
You must not use the Website or Services if you are under 18 years of age.
You must not purchase tests, submit samples, request pathology services, or create an account on behalf of a person under 18 years of age.
We may refuse, cancel, suspend, or decline to provide Services if we believe that:
- you are under 18 years of age;
- the Services are being requested for a person under 18 years of age;
- false or misleading age information has been provided;
- we cannot verify your age or identity where required; or
- providing the Services would be inappropriate, unlawful, or outside the scope of our Services.
3. Important Health Disclaimer
The Services are intended to assist adults with access to private pathology testing and general health screening.
The Services are not intended to replace your regular medical care, general practitioner, specialist, or other qualified healthcare provider.
Information provided on the Website, in test descriptions, reports, emails, articles, or general comments is provided for general information only. It is not intended to be medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional.
Your pathology results may provide information about certain biomarkers or health indicators, but they do not by themselves provide a complete assessment of your health.
You should discuss your results with your regular GP or another appropriately qualified healthcare professional, especially if:
- your results are abnormal;
- you have symptoms;
- you have an existing medical condition;
- you are taking medication;
- you are pregnant or planning pregnancy;
- you have concerns about your health; or
- you require diagnosis, treatment, or ongoing medical care.
If you are experiencing urgent symptoms, a medical emergency, chest pain, difficulty breathing, severe pain, signs of stroke, severe allergic reaction, mental health crisis, or any other urgent health concern, you should call 000 or attend your nearest emergency department.
4. Suitability of the Services
The Services may not be suitable for all health needs.
The Services may not be appropriate if you have a complex illness, ongoing symptoms, an existing medical condition, a high-risk health concern, or require urgent, diagnostic, specialist, or ongoing medical care.
You acknowledge that Online Blood Tests does not provide a complete medical assessment and does not replace a consultation with a doctor or other qualified healthcare practitioner.
We may refuse, cancel, delay, or recommend against providing Services where we reasonably believe that:
- the Services are not appropriate for your circumstances;
- the Services cannot be safely provided;
- additional medical review is required;
- your request should be managed by a healthcare professional in another setting;
- required information has not been provided;
- the Services are being requested for a person under 18 years of age; or
- we are unable to provide the Services for legal, clinical, operational, or commercial reasons.
5. Changes to these Terms
We may update these Terms from time to time by publishing the updated version on the Website.
Any changes take effect from the date they are published, unless otherwise stated.
Your continued use of the Website or Services after the Terms are updated means you accept the updated Terms.
We recommend that you keep a copy of these Terms for your records.
6. Eligibility to Use the Services
By using the Website or Services, you warrant that:
- you are at least 18 years old;
- you are legally able to enter into a binding agreement with us;
- the information you provide to us is accurate, complete, and up to date;
- you are using the Services for yourself, or for another adult for whom you are legally authorised to act;
- you are not using the Services for a person under 18 years of age;
- you are not prohibited from using the Services under any applicable law; and
- you will not use the Website or Services for any unlawful, misleading, fraudulent, or unauthorised purpose.
7. Account Registration
To access some Services, you may need to create an account or provide information through the Website or a third-party platform.
You may be required to provide information including your:
- full name;
- email address;
- phone number;
- date of birth;
- biological sex or gender, where relevant to the test;
- residential or postal address;
- health information relevant to the Services;
- payment information; and
- any other information reasonably required to provide the Services.
You agree that all information you provide is accurate, current, and complete.
You must not create an account or submit information for a person under 18 years of age.
You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
You must notify us immediately if you become aware of any unauthorised access to or use of your account.
8. Your Obligations
You agree that you will:
- use the Website and Services only in accordance with these Terms and applicable laws;
- provide accurate, complete, and current information;
- only use the Services if you are at least 18 years old;
- not purchase or request Services for a person under 18 years of age;
- follow all instructions provided in relation to your test, referral, sample collection, preparation requirements, and result access;
- not misuse pathology request forms, referrals, test kits, reports, or results;
- not use the Website or Services for any commercial, competitive, fraudulent, or unauthorised purpose;
- not interfere with or disrupt the Website, Services, systems, servers, or networks;
- not attempt to gain unauthorised access to any account, data, system, or network;
- not copy, scrape, harvest, reproduce, or exploit Website content without our written permission; and
- not provide false, misleading, incomplete, or third-party information without authority.
9. Orders and Services
When you place an order through the Website, you are making an offer to purchase the selected Services.
We may accept or reject your order at our discretion, including where:
- a product or Service is unavailable;
- there has been an error in pricing, description, or availability;
- the requested Service is not available in your location;
- we are unable to verify required information;
- we reasonably believe the Service may not be clinically appropriate;
- we believe the order has been placed by or for a person under 18 years of age;
- payment is declined, reversed, or not received;
- Bloody Good Tests Pty Ltd, a pathology provider, laboratory, collection centre, healthcare professional, or other third-party provider is unable to provide the relevant service; or
- we are required to do so by law.
Once your order is accepted, we may provide you with a pathology request form, referral, collection instructions, test kit, or other information required to access the Services.
10. Bloody Good Tests Fulfilment Partner
Online Blood Tests may use Bloody Good Tests Pty Ltd as a third-party fulfilment and pathology coordination partner.
By purchasing a test or service through Online Blood Tests, you acknowledge and agree that Bloody Good Tests Pty Ltd may assist with the fulfilment of your order, including by:
- processing and fulfilling your order;
- generating, managing, or coordinating pathology request forms or referrals;
- liaising with laboratories and collection partners;
- supporting pathology testing workflows;
- receiving, storing, processing, or making available pathology results;
- assisting with customer support relating to your test, referral, collection, or results;
- coordinating operational, administrative, technical, and support services; and
- otherwise assisting with the provision of the Services.
You consent to Online Blood Tests sharing your personal information and health information with Bloody Good Tests Pty Ltd where reasonably necessary to provide the Services.
You acknowledge that Bloody Good Tests Pty Ltd may work with laboratories, pathology providers, collection centres, healthcare professionals, technology providers, and other service providers to fulfil your order.
Where Bloody Good Tests Pty Ltd or any pathology provider, laboratory, collection centre, healthcare professional, technology provider, or other provider supplies services in connection with your order, those services may also be subject to that provider’s own terms, privacy policy, clinical requirements, operational requirements, and legal obligations.
Online Blood Tests is not responsible for delays, refusal of service, processing issues, laboratory issues, collection issues, technology issues, or other matters caused by third-party providers except to the extent required by law.
11. Pathology Request Forms and Referrals
Where a pathology request form or referral is issued to you, it must only be used for the tests purchased through the Website and in accordance with the instructions provided.
Unless otherwise stated:
- pathology request forms and referrals are valid for 120 days from the date of order;
- they are for single use only;
- they must not be reused, altered, copied, transferred, or shared;
- tests listed on one request form may not be split across multiple collection visits unless expressly permitted;
- they must only be used at authorised collection centres, laboratories, or providers specified by us, Bloody Good Tests Pty Ltd, or our partners; and
- additional fees may apply if a request form is used incorrectly, after expiry, at an unauthorised collection centre, or for tests not purchased through the Website.
We are not responsible for delays, refusal of service, or additional charges caused by incorrect use of a request form, attendance at an unauthorised collection centre, expired referrals, or failure to follow instructions.
12. Collection Centres and Third-Party Providers
Pathology collection, sample processing, laboratory testing, clinical review, reporting, payment processing, communications, fulfilment, customer support, and related services may be provided by independent third-party providers.
These may include:
- Bloody Good Tests Pty Ltd;
- pathology providers;
- laboratories;
- collection centres;
- healthcare professionals;
- technology platforms;
- payment processors;
- communications providers; and
- other service providers.
You acknowledge and agree that:
- third-party providers may have their own terms, policies, procedures, fees, eligibility requirements, and operating hours;
- collection centre availability, locations, wait times, and procedures may change without notice;
- some tests may not be available at all collection centres;
- we do not control every aspect of third-party service delivery;
- delays may occur due to laboratory processing times, sample quality, collection issues, public holidays, demand, technology issues, or other factors outside our control; and
- third-party providers may refuse, delay, or be unable to provide services in certain circumstances.
13. Test Preparation and Sample Collection
Some tests may require specific preparation, including fasting, avoiding alcohol, avoiding certain medications or supplements, collecting a sample at a specific time, or following other instructions.
You are responsible for reading and following all preparation and collection instructions provided to you by Online Blood Tests, Bloody Good Tests Pty Ltd, pathology providers, laboratories, collection centres, healthcare professionals, or other relevant service providers.
Failure to follow instructions may affect the accuracy, reliability, or availability of your results.
We are not responsible for inaccurate, delayed, rejected, incomplete, or unavailable results caused by your failure to follow instructions.
You acknowledge that pathology collection may involve minor risks, including discomfort, bruising, bleeding, fainting, infection, or localised pain.
14. Test Results
Your results will usually be provided electronically, by email, through your account, through a third-party portal, or by another method made available to you.
Your results may be received, stored, processed, or made available by Online Blood Tests, Bloody Good Tests Pty Ltd, pathology providers, laboratories, healthcare professionals, or technology providers involved in providing the Services.
Indicative result timeframes may be provided, but they are estimates only.
Some tests may take longer than others.
We do not guarantee that results will be available within a specific timeframe.
Results may include reference ranges, flags, comments, or general information. Any comments, explanations, or interpretations are for general informational purposes only and are not a diagnosis.
Results are generally displayed with reference ranges supplied by the reporting laboratory. These reference ranges are provided for context only and do not constitute medical interpretation, diagnosis, treatment advice, or a recommendation about your care.
The significance of a result depends on your individual circumstances and should be discussed with your usual GP or another appropriately qualified healthcare professional.
Where significantly abnormal or clinically concerning results are identified, a healthcare professional, laboratory, Bloody Good Tests Pty Ltd, pathology provider, or other third-party provider may contact you or recommend that you seek medical care.
However, you remain responsible for seeking medical advice about your results.
For more information about how results, abnormal results, critical results, and clinical escalation are managed, please refer to our Results Management & Clinical Escalation page:
https://onlinebloodtests.com.au/pages/results-management-clinical-escalation
15. Critical and Abnormal Results
Online Blood Tests may use Bloody Good Tests Pty Ltd to assist with results management, clinical governance, and escalation processes.
A critical result is a laboratory finding that, in the opinion of the reporting laboratory, may represent an immediate or significant risk to a person’s health if not acted upon promptly.
What constitutes a critical result is determined by the reporting laboratory and may vary depending on the test performed, the degree of abnormality, the clinical context, and laboratory-specific policies.
Where a reporting laboratory formally notifies Bloody Good Tests Pty Ltd of a critical result, Bloody Good Tests Pty Ltd may arrange for the result to be reviewed by an appropriately qualified clinician and may contact you directly using the contact details provided with your order.
You consent to Online Blood Tests, Bloody Good Tests Pty Ltd, pathology providers, laboratories, healthcare professionals, and related service providers contacting you by phone, SMS, email, or other available contact methods in relation to critical, urgent, abnormal, or clinically significant results.
Bloody Good Tests Pty Ltd may make multiple attempts to contact you where clinically appropriate. You are responsible for ensuring that the contact details you provide are accurate, current, and accessible.
A non-critical abnormal result is a result that falls outside the laboratory’s stated reference range but has not been classified by the laboratory as critical.
Unless expressly stated otherwise, Online Blood Tests and Bloody Good Tests Pty Ltd do not routinely contact customers about non-critical abnormal results. Non-critical abnormal results may still be clinically significant depending on your symptoms, medical history, medications, trends over time, and other factors.
You are responsible for reviewing your results and discussing them with your usual GP or another appropriately qualified healthcare professional. This is especially important where your results are abnormal, you have symptoms, you have an existing medical condition, or you have any concerns about your health.
Online Blood Tests and Bloody Good Tests Pty Ltd do not provide diagnosis, treatment advice, medical management, or ongoing clinical care.
Further information is available on our Results Management & Clinical Escalation page:
https://onlinebloodtests.com.au/pages/results-management-clinical-escalation
16. No Doctor-Patient Relationship with Online Blood Tests
Unless expressly stated otherwise, your use of the Website or Services does not create a traditional doctor-patient relationship between you and Online Blood Tests.
Where a doctor, pharmacist, pathology provider, laboratory, or other healthcare professional provides a clinical service, that service may be provided by an independent third party and may be subject to their own professional obligations, clinical judgement, and terms.
Online Blood Tests does not guarantee that any particular test is appropriate for your individual circumstances.
17. Payments
All prices are listed in Australian dollars unless otherwise stated.
You agree to pay all fees, charges, and taxes applicable to your order.
Payments may be processed by third-party payment providers. By making a payment, you agree to comply with the terms and conditions of the relevant payment provider.
We may vary prices, fees, inclusions, and Services at any time. Changes will not affect orders already accepted unless otherwise permitted by law.
If your payment is declined, reversed, charged back, or otherwise not received, we may suspend, cancel, or delay the relevant Services and recover any costs, fees, or charges incurred.
18. GST
Where applicable, prices may include GST.
If GST applies to your purchase, it will be charged in accordance with Australian tax law.
If GST is not charged on a particular transaction, this may be because the supplier is not registered for GST, the item is GST-free, or another GST treatment applies.
19. Refunds, Cancellations and Returns
Refunds, cancellations and returns are handled in accordance with our Refund Policy.
You can view our Refund Policy here:
https://onlinebloodtests.com.au/policies/refund-policy
Your rights under the Australian Consumer Law continue to apply. Nothing in these Terms excludes, restricts, or modifies any rights, remedies, guarantees, or protections that cannot be excluded under law.
To request assistance with a refund, cancellation or return, please contact:
support@onlinebloodtests.com.au
Please include your name, order reference number, and the email address used to place the order.
20. Subscriptions, Pre-Orders and Try Before You Buy
Some Services may be offered as subscriptions, pre-orders, or try before you buy purchases.
These purchases are handled in accordance with our Subscription Policy.
You can view our Subscription Policy here:
https://onlinebloodtests.com.au/policies/Subscription-policy
Where there is any inconsistency between these Terms and the Subscription Policy, the Subscription Policy will apply to the extent of the inconsistency, unless otherwise required by law.
21. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Where we are permitted to limit our liability, our liability is limited, at our option, to:
- supplying the Services again; or
- paying the cost of having the Services supplied again.
This limitation does not apply where it would be unlawful for us to limit liability.
22. Privacy and Health Information
We collect, use, store, and disclose personal information and health information in accordance with our Privacy Policy.
You can view our Privacy Policy here:
https://onlinebloodtests.com.au/policies/privacy-policy
By using the Website or Services and submitting personal information, sensitive information or health information through the Website, you expressly consent to Online Blood Tests collecting, using, storing and disclosing that information for the purposes of assessing, arranging, facilitating, delivering, supporting, managing and documenting pathology testing, pathology referrals, health screening services, results management, clinical escalation, administrative, payment, compliance, safety, customer support and related services, as described in these Terms and our Privacy Policy.
By using the Website or Services, you acknowledge that we may collect and handle personal information and health information as reasonably necessary to:
- provide the Website and Services;
- process your order;
- communicate with you;
- arrange pathology referrals and testing;
- share relevant information with Bloody Good Tests Pty Ltd as our fulfilment and pathology coordination partner;
- share relevant information with pathology providers, laboratories, collection centres, healthcare professionals, technology providers, and service providers;
- process payments and refunds;
- manage support enquiries;
- comply with legal, regulatory, insurance, and professional obligations;
- improve and operate the Website and Services;
- manage results, including critical result notification, escalation, documentation, and customer contact where required; and
- otherwise act in accordance with our Privacy Policy.
By placing an order, you consent to Online Blood Tests disclosing your personal information and health information to Bloody Good Tests Pty Ltd, pathology providers, laboratories, collection centres, healthcare professionals, technology providers, and other service providers where reasonably necessary to fulfil your order and provide the Services.
Information about how results management, critical result notification, abnormal results, and clinical escalation may be handled is available on our Results Management & Clinical Escalation page:
https://onlinebloodtests.com.au/pages/results-management-clinical-escalation
23. Communications
By placing an order or using the Services, you consent to receiving transactional communications from us and our service providers.
These communications may include emails, SMS messages, phone calls, or other messages relating to your:
- order;
- referral;
- test;
- results;
- account;
- payment;
- support request; or
- use of the Services.
Transactional communications may be sent by Online Blood Tests, Bloody Good Tests Pty Ltd, pathology providers, laboratories, collection centres, healthcare professionals, technology providers, or other service providers involved in providing the Services.
You consent to receiving urgent or clinically relevant communications from Online Blood Tests, Bloody Good Tests Pty Ltd, pathology providers, laboratories, healthcare professionals, and related service providers where required in connection with your test, referral, results, or clinical escalation.
These communications may be sent by phone, SMS, email, or another available method using the contact details you provide.
You are responsible for ensuring your contact details are accurate and up to date.
We are not responsible for missed communications, delays, or failure to receive results or instructions caused by incorrect contact details, spam filters, email issues, phone issues, or third-party platform issues.
24. Website Information and Accuracy
We use reasonable efforts to ensure the information on the Website is accurate and up to date.
However, we do not warrant that all Website content is complete, current, accurate, suitable for your individual circumstances, or free from error.
We may update, change, remove, or correct Website content at any time without notice.
Test descriptions, inclusions, turnaround times, pricing, availability, collection locations, eligibility criteria, provider details, and fulfilment processes may change from time to time.
25. Intellectual Property
The Website, Services, content, design, branding, text, graphics, logos, icons, images, code, layout, videos, downloads, documents, and other materials are owned by or licensed to New Site Ventures Pty Ltd or its licensors.
You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the Website for your personal, non-commercial use in accordance with these Terms.
You must not, without our prior written consent:
- copy, reproduce, republish, upload, transmit, distribute, sell, licence, or exploit Website content;
- modify, adapt, translate, reverse engineer, or create derivative works from the Website;
- use our brand, trade name, logo, or content in a misleading or unauthorised way;
- scrape, crawl, data mine, or extract Website content; or
- use Website content for competitive, commercial, or unlawful purposes.
26. Third-Party Links and Platforms
The Website may contain links to third-party websites, platforms, payment providers, booking tools, pathology providers, laboratories, collection centres, healthcare providers, or other services.
These links are provided for convenience only.
We do not control and are not responsible for third-party websites, services, content, policies, acts, omissions, availability, or security.
Your use of third-party websites or services is at your own risk and may be subject to separate terms and policies.
27. Prohibited Use
You must not use the Website or Services:
- if you are under 18 years of age;
- to purchase or request Services for a person under 18 years of age;
- for unlawful, fraudulent, misleading, harmful, or unauthorised purposes;
- to impersonate another person;
- to submit false, inaccurate, or misleading information;
- to interfere with the Website or Services;
- to upload or transmit malicious code, viruses, or harmful material;
- to collect, scrape, or harvest data;
- to reverse engineer or copy any part of the Website or Services;
- to access another person’s account or information without permission;
- to misuse pathology referrals, forms, reports, or results; or
- in a way that may damage our reputation, systems, business, users, or third-party providers.
28. Competitors
If you operate, work for, or act on behalf of a business that provides similar or competing services, you must not access or use the Website or Services for any competitive purpose.
This includes using the Website or Services to copy, reproduce, monitor, benchmark, scrape, or analyse our:
- content;
- pricing;
- workflows;
- product structure;
- test information;
- customer experience;
- business processes; or
- marketing strategy.
If you breach this clause, we reserve our rights to seek legal remedies for any loss, damage, or unauthorised benefit arising from your conduct.
29. Disclaimer
To the maximum extent permitted by law, the Website and Services are provided on an “as is” and “as available” basis.
We do not warrant that:
- the Website or Services will be uninterrupted, secure, or error-free;
- defects will be corrected;
- the Website will be free from viruses or harmful components;
- results will be delivered within a particular timeframe;
- any test will detect, prevent, diagnose, or rule out any disease or condition;
- any Service will be suitable for your individual circumstances;
- Bloody Good Tests Pty Ltd, pathology providers, laboratories, collection centres, healthcare professionals, technology providers, or other third-party providers will perform their services without delay, error, refusal, or interruption; or
- the Website, Services, or any third-party service will meet your individual expectations or health needs.
Nothing in these Terms excludes any guarantee, warranty, right, or remedy that cannot be excluded under law.
30. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage.
This includes loss of profit, loss of opportunity, loss of data, loss of goodwill, or business interruption.
To the maximum extent permitted by law, our total liability arising out of or in connection with the Website, Services, or these Terms is limited to the amount paid by you for the relevant Service, or the resupply of the relevant Service.
We are not liable for the acts, omissions, delays, errors, failures, or service issues of Bloody Good Tests Pty Ltd, pathology providers, laboratories, collection centres, healthcare professionals, technology providers, or other third-party providers except to the extent required by law.
This limitation does not apply to liability that cannot be excluded or limited by law.
31. Indemnity
You agree to indemnify New Site Ventures Pty Ltd, Online Blood Tests, and our officers, employees, contractors, agents, suppliers, partners, and licensors from and against any loss, liability, claim, demand, damage, cost, or expense arising from or connected with:
- your breach of these Terms;
- your misuse of the Website or Services;
- your provision of false, incomplete, or misleading information;
- your failure to follow test preparation, collection, or referral instructions;
- your misuse of pathology request forms, referrals, or results;
- your attendance at an unauthorised collection centre;
- your use of Services for another person without authority;
- your use of Services for a person under 18 years of age;
- your breach of law or third-party rights;
- any harm, injury, discomfort, bruising, infection, pain, or other issue arising from sample collection or testing, except to the extent caused by our negligence or breach of law;
- your failure to seek appropriate medical advice; or
- your failure to share relevant results with a GP or other healthcare professional.
32. Suspension and Termination
We may suspend, restrict, or terminate your access to the Website or Services if:
- you breach these Terms;
- we suspect fraud, misuse, unauthorised access, or unlawful activity;
- you are under 18 years of age;
- we believe the Services are being requested for a person under 18 years of age;
- payment is declined, reversed, or charged back;
- we are required to do so by law;
- Bloody Good Tests Pty Ltd, a pathology provider, laboratory, collection centre, healthcare professional, technology provider, or other service provider is unable or unwilling to provide a relevant service;
- continuing to provide the Services is no longer commercially, technically, legally, operationally, or clinically viable; or
- your conduct may harm us, our users, third-party providers, or our reputation.
You may stop using the Website at any time.
If you wish to close your account, please contact us.
Termination does not affect any rights or obligations that accrued before termination.
33. Complaints and Support
If you have a concern or complaint, please contact us first so we can try to resolve it.
Email: support@onlinebloodtests.com.au
Please include:
- your name;
- your order reference number;
- your contact details; and
- a clear description of your concern.
We will use reasonable efforts to respond to complaints within a reasonable timeframe.
If your complaint relates to services fulfilled or coordinated by Bloody Good Tests Pty Ltd, a pathology provider, laboratory, collection centre, healthcare professional, or other service provider, we may need to share relevant information with that provider to investigate and respond to your complaint.
34. Dispute Resolution
If a dispute arises in connection with these Terms, the Website, or the Services, either party must first give the other party written notice describing:
- the nature of the dispute;
- the desired outcome; and
- the action requested to resolve the dispute.
The parties must then use reasonable endeavours to resolve the dispute in good faith within 28 days of the notice.
If the dispute is not resolved within 28 days, the parties may agree to mediation in Victoria, Australia.
If the parties cannot agree on a mediator, either party may request that a mediator be appointed by an appropriate mediation body in Victoria.
Each party must bear its own costs of the dispute resolution process, and the parties will share the mediator’s fees equally unless otherwise agreed.
Nothing in this clause prevents either party from seeking urgent interlocutory relief.
35. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia, and any courts entitled to hear appeals from those courts.
36. Severability
If any part of these Terms is found to be void, invalid, unlawful, or unenforceable, that part will be severed to the extent necessary.
The remaining provisions will continue in full force and effect.
37. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Subscription Policy, Results Management & Clinical Escalation page, and any other policies, notices, or terms published on the Website, form the agreement between you and us in relation to your use of the Website and Services.
The relevant policies and pages are available here:
Privacy Policy:
https://onlinebloodtests.com.au/policies/privacy-policy
Refund Policy:
https://onlinebloodtests.com.au/policies/refund-policy
Subscription Policy:
https://onlinebloodtests.com.au/policies/Subscription-policy
Results Management & Clinical Escalation:
https://onlinebloodtests.com.au/pages/results-management-clinical-escalation
38. Contact Details
For questions about these Terms, please contact us.
Online Blood Tests
A trading name of New Site Ventures Pty Ltd
ABN: 74 692 699 246
Website: https://onlinebloodtests.com.au/
Email: support@onlinebloodtests.com.au
Governing law: Victoria, Australia